Fluxxy — Shipping Policy

Last Updated: September 19, 2026

1. Order Processing

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on order volume, product availability, holidays, or other circumstances.

Once your order has been shipped, you will receive tracking information when available.

2. Shipping Times

Estimated delivery times are provided as an estimate and are not guaranteed. Once a package has been handed over to the shipping carrier, delivery times are outside of Fluxxy's direct control.

Carrier delays, weather, holidays, incorrect addresses, customs, or other circumstances may cause a package to arrive later than the estimated delivery date.

3. Tracking

Customers are responsible for monitoring the tracking information provided for their order. If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the delivery location before contacting Fluxxy or the shipping carrier.

4. Lost, Stolen, or Delayed Packages

Fluxxy is not responsible for packages that are lost, stolen, delayed, or misdelivered by the shipping carrier after the package has been shipped.

However, if your package is lost or experiencing an issue in transit, please contact Fluxxy. We will do our best to assist you in contacting the carrier, locating the package, or determining what options may be available.

If a package is confirmed lost by the carrier, Fluxxy may, at its discretion, assist with filing a claim or determining an appropriate resolution.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Fluxxy is not responsible for packages sent to an incorrect or incomplete address provided by the customer. If you notice that your shipping information is incorrect, contact Fluxxy as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Damaged Packages

If your package arrives visibly damaged, we strongly recommend taking photos and recording a video before and while opening the package.

For the best protection, your video should show the unopened package, shipping label, condition of the packaging, and the product as it is removed from the package.

If your item appears to have been damaged during shipping, contact Fluxxy promptly with clear photos and/or video of the package and product. We may request additional information or evidence before determining whether the issue qualifies for a replacement or other resolution.

7. Customer Responsibility

By placing an order with Fluxxy, you acknowledge that shipping is handled by third-party carriers and that delivery times and handling after shipment are outside of Fluxxy's direct control.

Fluxxy will always do its best to assist customers with shipping issues, but assistance does not guarantee a refund, replacement, or other compensation.

Thank you for supporting Fluxxy.